Returns & Refunds

1. Exchanges On Ready Pieces

A ready piece can be exchanged within 7 days of delivery, provided it is unworn, unwashed, undamaged, and still carries its original tags and packing.

Raise the request by email or phone within those 7 days. Where our courier partners operate, we arrange the pickup.

2. Made-To-Measure & Bridal

Garments cut to your measurements, and all bridal orders, are final sale. They cannot be returned or exchanged, because they fit one person and no one else.

To make up for that, fit alterations on these orders are included free for six months from delivery.

3. Damaged Or Incorrect Items

If a piece arrives damaged, or is not what you ordered, contact us within 48 hours with photographs. We replace it or refund it in full, including shipping, with no argument.

4. Refund Timeline

Once a returned piece reaches the studio and passes inspection, the refund is issued to the original payment method within 7 to 10 working days.

Bank processing can add a few days at the other end; that part is outside our hands.

5. Not Eligible

The following cannot be exchanged or refunded:

• Pieces altered or tailored after delivery.
• Custom colour or fabric requests.
• Items returned without tags or original packing.
• Requests raised more than 7 days after delivery.

6. Cancelling An Order

An order can be cancelled in full before cutting begins. Once cutting or hand work has started, the advance becomes non-refundable, since the cloth and the artisan’s time are already committed.

7. Contact Us

If anything here is unclear, or you would like us to act on your information, write to us and we will reply within one business day.